Refund policy
Return & Refund Policy
At Maison d´elia, we take pride in the quality of our products and want you to feel confident in every purchase.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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All original packaging must be included
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Proof of purchase is required
Maison d´elia reserves the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Final sale or discounted items
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Items that have been worn, washed, or damaged
Refunds
Once your return is received and inspected, you will be notified of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank
Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us at: el11jimlas@gmail.com
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Contact
For any questions regarding returns or refunds, please contact us at:
el11jimlas@gmail.com
Thank you for choosing Maison d´elia.